Last Updated: January 11, 2026.
At PicPanels.com, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the rights you have regarding your data when you visit our website or purchase our products.
1. What Personal Information Do We Collect?
We may collect the following categories of information to provide you with the best experience:
- Identifiers: Name, shipping address, billing address, email address, and phone number.
- Commercial Information: History of products purchased, customized, or viewed on our site.
- Device and Online Activity: IP address, browser type, device identifiers, and information about how you interact with our website (using cookies and similar tracking technologies).
- Financial Information: Payment card details (processed securely via our payment gateways; we do not store full credit card numbers on our servers).
- Sensory Information: Photos or images you upload to our site for the purpose of creating custom PicPanels.
- Inferences: Preferences and shopping patterns to help us recommend products you might like.
2. How Do We Collect Your Information?
- Directly from You: When you create an account, place an order, upload photos, or contact our customer support.
- Automatically: Through cookies and tracking pixels when you browse our site.
- From Third Parties: We may receive updated delivery or address information from carriers to correct our records and fulfill your orders.
3. How We Use Your Information
We use your data for the following business purposes:
- Fulfilling Orders: To process payments, manufacture your custom panels, and ship them to your door.
- Customer Service: To respond to your inquiries and troubleshoot issues.
- Marketing: To send you newsletters, special offers, and personalized advertisements (you may opt out at any time).
- Security: To detect and prevent fraudulent transactions and protect the integrity of our website.
- Analytics: To understand how visitors use our site so we can improve the user experience.
4. Who We Disclose Information To
We do not sell your personal information for money. However, we may share your information with:
- Service Providers: Companies that help us with web hosting, payment processing, shipping (e.g., FedEx, UPS, USPS), and marketing email deployment.
- Legal Authorities: When required by law, subpoena, or to protect the safety and rights of PicPanels.com and its users.
- Business Transfers: In the event of a merger, acquisition, or sale of assets.
5. Your Rights and Choices
Depending on where you live (such as California or Virginia), you may have the following rights:
- Access: The right to request a copy of the personal information we hold about you.
- Deletion: The right to request that we delete your personal information (subject to certain legal exceptions).
- Correction: The right to request that we fix inaccurate information.
- Opt-Out of Targeted Advertising: You can opt out of third-party cookies by adjusting your browser settings or using “Do Not Track” signals.
6. Protection of Minors
PicPanels.com is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected such information, we will delete it immediately.
7. Data Security
We implement a variety of security measures to maintain the safety of your personal information. Your sensitive payment information is transmitted via Secure Socket Layer (SSL) technology and encrypted into our payment provider’s database.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this page periodically.
9. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at:
Refunds, Returns, Replacements
Due to the custom nature of the product, PicPanels.com does not accept returns unless the product is defective. If the product is defective, please contact us within 7 days of receiving the product. We will review your request and may offer a replacement or refund at our discretion.
Defective products include defects such as damage during shipping, bubbles, dents or other issues due to manufacturing. If the issue is due to customer design or upload error, we will not replace or refund the product.
If we approve the return, the customer must return the product within 15 days from approval.
Customer must request a refund within 30 days from order.
Picture Panels
Contact: PicPanels.com/contact-us